Support and Services

Infologic Design has expertise built over more than 40 years to assist our customers in a number of ways. We are able to provide training, technical support, and consulting services.

Select one of the tabs below to get further information on each topic of our support and services.
Training
Support
Consulting
Got a question?
FAQs
Training
We run professional training courses on the MagNet, ElecNet and MotorSolve products. They are run over 2 or 3 days, and are presented by our experienced Support Engineers.
Training Courses

MagNet 2D/3D : The MagNet Introductory Training Course runs over 3 days, and allows you to use the MagNet software more efficiently and with greater confidence. Learn to avoid common modelling mistakes, and how to decrease simulation time while increasing solution accuracy. On the third day, bring your own models along and we will take time to go over them with you and give more specific advice and pointers.

MotorSolve : This is a 2 day Introductory Training Course, intended for new users who seek an introduction to the key features of MotorSolve. It covers problem setup, solving techniques, post-processing and how to avoid common pitfalls. The last part of the course is an open lab session where attendees are encouraged to practice and seek advice on their specific application.

Check the Events section to see what course are being scheduled.
Support for All Software Users
There are several ways in which a user of the Infolytica software can obtain additional support. The following outlines the various options available, accessible to both supported and non-supported users.
Included with the Software for All Users

The first set of resources that should be checked are the following. They are included with the software itself under the Help menu.
MotorSolve is set out slightly differently, but similar functionality is available under the Help button or F1.

Help→Getting Started Help→Introduction to ...

These give an overview (as PDF files) on using the software. Between them, they are the best introduction to the software and should be the starting point for all new users.

Help→Tutorials

A set of worked examples (in a PDF file) are provided (both 2D and 3D) which can be followed by the user, giving an insight into how models are created and analysed.

Help options for MagNet.
Help→Help Topics (also available using F1 key)

This help facility is based on traditional hypertext Help systems, with sections on using the software, materials, coils through to solving the models and viewing the solutions. There is also a section on preparing animations, and a section on Scripting (including a reference on all Script commands).

The General section includes Help Tasks, and Help Tips.
The Help Tasks gives descriptions on how to perform various tasks relating to animations, boundary conditions, default settings, and displaying results. The Help Tips gives some useful tips on various topics from Coils, Meshing, to Motion.



Web Based Resources for All Users

Web archive of Webinars
As new versions of the software are introduced, 45 minute Webinars are presented, which are also recorded for later use.

Please contact support@infologicdesign.co.uk to request a direct link to this webinar.

Help Topics (F1) for MagNet.
Supported Users
The following outlines the additional options available for users who have an up to date Support contract.
Web Based Resources for Supported Users

There are a number of useful resources available on the web pages for supported users. Mentor support website gives the option for downloading new versions of the software, additional software tools, plus two further Help facilities — Service Request and KB articles.
List of topics covered in KB articles for the MagNet software, plus sub-topics for Results.
KB articles for Supported Users

This is the main source of detailed information, with a resource that is being continually updated. All aspects of the software and its use are covered, as well as more general guidance on electromagnetic modelling and use of simulation software. It can be regarded as a very general support aid—not just how to use the software!

The range of topics cover the modelling and user interface, to materials and coils, through to solving and scripting. These sections include many tips on best practice when using the software, including detailed descriptions of technical aspects to the software, for example how to implement boundary conditions to how to implement full 6-axis motion.

The section marked "electromagnetics" is much more general in nature, and gives an overview of various aspects of electromagnetic modelling. Much of the information is independent of the Infolytica software itself, and when read in conjunction with the Help→Introduction to ... can be regarded as a useful tutorial in electromagnetics.

Contact our Engineers
In addition to the electronic help facilities, all supported users can contact our Engineers directly to ask specific questions on the use of the software. Select the "Got a Question?" tab to contact us.

Some topics may best be dealt with as a Consulting service however (for example checking a users model for accuracy and efficiency, scripting, or questions relating to the design rather than specific use of the software). Select the "Consulting" tab for more information.


Just contact us if you are not sure, and we will point you in the right direction!
Consulting
Infologic Design offers various Consulting services, from running analyses using the software products, to full design and optimisation services. Our team of engineers and associates have expertise in a wide range of applications to assist.

1
Type one
Request modelling service, where we analyse your model and send you the achieved results.
2
Type two
Optimisation service, where we optimise your model and offer you the best possible performance within your constraints and requirements
3
Type three
Create your new product design from scratch. We will create a completely new product, optimised with blueprints.
Got a Question?
Frequently Asked Questions
In addition to the electronic help facilities, all supported users can contact our Engineers directly to ask specific questions on the use of the software. Just complete the "Got A Question?" section.
question
Do I need 2D or 3D Analysis?
answer
The 2D option is appropriate if a device is relatively long, and the geometry does not vary along its length. In this case a 2D model of a cross section can be performed. Alternatively, if the device is rotationally symmetric, the solution can be obtained on the 2D plane of symmetry. Note that 2D can be purchased separately to 3D, and that the 2D analysis is much more efficient than modelling a small section using the 3D solver.
question
Do I need Transient Analysis?
answer
The transient solver can also perform simple Static analysis (just calculating at t=0). This does have an extra benefit as it allows a static analysis with voltage-driven coils (which is not directly possible with the Static solver itself).

Transient with Motion and transient are two different solvers. However, if the Transient with Motion solver is purchased, the Transient solver is always included at no additional charge.

In theory, a time-harmonic solver can only be used in a linear system, so magnetic saturation may not be included. However, particularly if the saturation is not severe, and if the conducting materials are not saturating (such as in an induction motor), then the time harmonic solvers may be employed quite successfully to approximate the nonlinear material properties. However, to see how the shape of the waveforms change with saturation (they are no longer sinusoid), or how saturation varies over an AC cycle, the full transient solver will be required. If permanent magnets are present with other AC sources, then a transient solver will again be necessary.
question
What is the difference between Parameterisation and OptiNet?
answer
Parameterisation offers the capability to easily view the effects of design change (geometry, supply, materials) on device performance. This can be easily seen in a single solver run, with the effects viewed graphically or numerically. The design parameters which can be varied are virtually unlimited.

In contrast, OptiNet automates the process of deciding the best choice of parameters to use, to produce a device that meets a specified design requirement. The improved design can be achieved automatically using a specialised optimisation technique called evolutionary strategy. This is much more efficient use of design time than attempting the procedure by manual inspection of software results, which might number in hundreds of solutions for review.
question
What is MotorSolve?
answer
MotorSolve is the modern electric motor design software combining classical design techniques for the initial sizing, with automated FEA simulations for accurate performance prediction of Induction, Switched Reluctance, brushed and brushless DC, Permanent Magnet AC, and Synchronous Reluctance motors (see diagram below). The extensive set of standard rotor and stator templates make changes to parameters simple, and can be reviewed easily with the advanced built-in design history feature. Custom stator and rotor designs can also be imported as DXF files.
question
What is MotorSolve Thermal?
answer
A new Thermal module within MotorSolve evaluates the impact of temperature and different cooling methods on an electric machine's performance. Using the same software and the same motor model, Designers can not only calculate flux linkage and efficiency for example, but also the temperature rise in each component.
question
What is MotorSolve Generator?
answer
MotorSolve BLDC also offers an optional generator analysis feature. The result waveforms and charts, applicable to both motors in generating mode and AC generators, can be computed and are presented in a form applicable to generator design.
Which Solver to use for Electrical Machine Design

There are a wide range of electrical machines, and MotorSolve can handle most of them. Those that cannot be handled in MotorSolve can be analysed using MagNet. The table below shows which of the MotorSolve modules can be applied to the various types of electrical machine.